TERMS OF SERVICE

These Terms and Conditions ("Terms") govern your access to and use of the website located at Chrisvic.com and any related mobile applications, services, features, and tools (collectively, the "Platform"), operated by DashMove Limited, a company incorporated under the laws of the Federal Republic of Nigeria.

Please read these Terms carefully before using the Platform. By accessing or using the Platform, or by creating an account, placing an order, or registering as a vendor, you ("you" or "user") acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, Cookies Policy, Returns & Refunds Policy, Shipping Policy, and Intellectual Property Policy (collectively, the "Policies"), all of which are incorporated into these Terms by reference.

If you do not agree to these Terms, you must not access or use the Platform.

1. ELIGIBILITY

1.1 The Platform is intended for users who are at least eighteen (18) years of age, or the age of legal majority in their jurisdiction of residence. By using the Platform, you represent and warrant that you meet this requirement.

1.2 If you are between thirteen (13) and eighteen (18) years of age, you may use the Platform only with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

1.3 By using the Platform, you represent and warrant that you have the legal capacity to enter into binding contracts under Nigerian law.

2. DEFINITIONS

In these Terms, the following terms shall have the meanings set out below:

• "Buyer" means a user who purchases or seeks to purchase products or services offered on the Platform.
• "Content" means any information, data, text, images, photographs, graphics, videos, audio, software, listings, reviews, and other material posted, submitted, or made available on the Platform.
• "Order" means a confirmed request by a Buyer to purchase a product or service from a Vendor through the Platform.
• "Personal Data" means any information relating to an identified or identifiable natural person.
• "Platform" means the website and mobile applications operated by the Company.
• "Product" means any goods or services listed for sale on the Platform by a Vendor.
• "User" means any person who accesses or uses the Platform, including Buyers, Vendors, and visitors.
• "Vendor" means a registered seller who lists and sells Products on the Platform.

3. THE ROLE OF THE PLATFORM

3.1 The Company operates a multi-vendor online marketplace. The Company provides the technology, infrastructure, and related services that enable Vendors to list Products and Buyers to purchase Products.

3.2 The Company is not a party to the sale contract between a Buyer and a Vendor. Each Product is offered, priced, and sold directly by the applicable Vendor. The Vendor is the seller of record for each Product. The Company acts solely as an intermediary and facilitator.

3.3 Vendors are independent contractors and are not employees, agents, partners, or joint venturers of the Company. Except as expressly set out in these Terms, neither party has the authority to bind the other.

3.4 The Company does not assume ownership of, or title to, any Product listed on the Platform. Title to each Product passes from the Vendor to the Buyer in accordance with the Vendor's terms and the applicable Shipping Policy.

4. ACCOUNTS AND REGISTRATION

4.1 To purchase Products as a Buyer, or to sell Products as a Vendor, you must create an account on the Platform. Visitors may browse the Platform without creating an account.

4.2 You agree to provide accurate, current, and complete information during registration and to keep your account information updated at all times.

4.3 You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

4.4 We may, in our sole discretion, suspend or terminate your account if we reasonably believe that the information you provided is inaccurate, or that your use of the Platform breaches these Terms.

4.5 Vendors must provide verified business information, including but not limited to a valid business name, address, tax identification number, bank account details, and such identity and business verification documents as we may reasonably request.

5. VENDOR TERMS

5.1 Vendor Registration

5.1.1 To become a Vendor, you must complete the Vendor registration process and be approved by the Company. Approval is at the Company's sole discretion.

5.1.2 By registering as a Vendor, you represent and warrant that:

• (a) you are authorized to sell each Product you list;
• (b) you hold all necessary rights, title, and licenses to the Products, including any applicable intellectual property rights;
• (c) your Products and their sale do not infringe the rights of any third party; and
• (d) your Products comply with all applicable laws and regulations of Nigeria and any jurisdiction to which you ship.

5.2 Product Listings

5.2.1 Vendors set their own prices, quantities, shipping costs, and delivery timelines for their Products, subject to any minimum or maximum requirements published by the Company.

5.2.2 Vendors must ensure that all Product listings are accurate, complete, and not misleading, including descriptions, images, specifications, availability, and any warranties.

5.2.3 Vendors must not list Prohibited Items (as defined in Section 8 below) or any Product that is illegal, unsafe, counterfeit, stolen, or otherwise unlawful.

5.3 Fulfilment

5.3.1 Vendors are responsible for picking, packing, and dispatching Products to Buyers in accordance with the Shipping Policy and the timelines stated in their listings.

5.3.2 Vendors must maintain adequate stock levels and must promptly update or remove listings for Products that are no longer available.

5.4 Fees and Settlement

5.4.1 The Company charges Vendors fees, commissions, or other charges as set out in the Vendor dashboard and as may be communicated from time to time (the "Fees").

5.4.2 The Company shall remit to Vendors the sale proceeds collected from Buyers, less the applicable Fees, taxes, and any deductions required by law, in accordance with the settlement schedule published on the Platform. Settlement will normally occur within 14 business days after the completion or confirmed delivery of the Order, subject to any Buyer dispute or return.

5.4.3 Vendors are solely responsible for the payment of all taxes on their sales, including value-added tax (VAT), company income tax, and any other levies applicable under Nigerian law. The Company may withhold amounts to satisfy tax obligations where required by law.

5.4.4 We may set off against amounts due to a Vendor any amounts owed by that Vendor to the Company or to Buyers in respect of refunds, chargebacks, damages, or otherwise.

5.5 Vendor Conduct

5.5.1 Vendors must respond to Buyer inquiries, process Orders, and handle returns and refunds in a timely manner and in accordance with the Returns & Refunds Policy.

5.5.2 Vendors must not:

• (a) manipulate prices, reviews, or rankings;
• (b) create false or duplicate accounts;
• (c) collude with Buyers or other Vendors to defraud the Platform or any party;
• (d) sell counterfeits or infringe any third-party rights;
• (e) divert Buyers off the Platform to complete transactions outside the Platform to avoid Fees;
• (f) harass, defame, or harm Buyers or other Vendors.

5.5.3 The Company may suspend or terminate a Vendor account, withhold settlement, or take other remedial action where a Vendor breaches these Terms or where the Company reasonably suspects fraud or prohibited activity.

6. ORDERS AND PURCHASES

6.1 All Orders placed on the Platform constitute an offer by the Buyer to purchase the applicable Product from the relevant Vendor.

6.2 The Company shall notify the Buyer of the Vendor's acceptance or rejection of an Order. A binding sale contract is formed between the Buyer and the Vendor only upon the Vendor's confirmation of the Order.

6.3 We reserve the right to cancel any Order, at any time, where: (a) the Product is mispriced, out of stock, or unavailable; (b) we reasonably suspect fraud or unauthorized activity; (c) the Vendor is unable to fulfil the Order; or (d) the Order violates these Terms or applicable law.

6.4 Where an Order is cancelled, any payment made will be refunded to the Buyer in accordance with the Returns & Refunds Policy, without undue delay.

6.5 Prices are displayed in Naira. Prices may be subject to VAT and other applicable taxes, which will be shown at checkout where applicable.

7. PAYMENT

7.1 The Company, or its designated payment processors, facilitates payment for Orders on behalf of Vendors.

7.2 Accepted payment methods include debit/credit cards, bank transfer, USSD, mobile money or payment gateway.

7.3 By submitting payment details, you authorize the Company or its payment processors to charge the applicable amount for your Order.

7.4 You are responsible for the accuracy of the payment information you provide. The Company is not liable for errors caused by incorrect payment information.

7.5 Payment transactions are subject to the terms of our payment service providers and all applicable laws, including the Cybercrimes (Prohibition, Prevention, etc.) Act 2015 and any applicable anti-money laundering regulations.

8. PROHIBITED ITEMS AND CONDUCT

8.1 The following items are prohibited on the Platform (the "Prohibited Items"):

• (a) illegal drugs, narcotics, and drug paraphernalia;
• (b) weapons, firearms, ammunition, and explosives;
• (c) counterfeit or infringing goods;
• (d) stolen goods;
• (e) human body parts and human remains;
• (f) obscene or pornographic material;
• (g) goods subject to export/import restrictions or embargoes;
• (h) hazardous, flammable, or otherwise dangerous materials without proper authorization;
• (i) any goods the sale of which is unlawful under Nigerian law or the laws of the destination jurisdiction; and
• (j) any other items designated as prohibited by the Company from time to time.

8.2 Users must not use the Platform to engage in any activity that is fraudulent, deceptive, unlawful, or that violates these Terms.

9. USER CONTENT AND REVIEWS

9.1 Users may post reviews, ratings, questions, and other Content. By posting Content, you grant the Company a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sub-licensable license to use, reproduce, modify, publish, distribute, and display such Content in connection with the Platform.

9.2 You represent and warrant that any Content you post is accurate, does not infringe third-party rights, and does not violate any law.

9.3 Reviews and ratings must be honest and based on genuine experience. We may remove Content that is false, defamatory, offensive, or that violates these Terms.

10. INTELLECTUAL PROPERTY

10.1 The Platform, including its design, software, code, graphics, logos, text, and other original materials, is owned by the Company or its licensors and is protected by Nigerian and international intellectual property laws.

10.2 You may not copy, reproduce, modify, distribute, reverse engineer, or create derivative works of the Platform except as expressly permitted by these Terms or by applicable law.

10.3 The Company's name, logos, and trademarks may not be used without our prior written consent.

10.4 Intellectual property infringement claims are handled in accordance with our Intellectual Property Policy.

11. FEES AND COMMISSIONS

11.1 The Company may charge Buyers and/or Vendors fees for the use of the Platform, including transaction fees, commission on sales, payment processing fees, and listing fees.

11.2 All fees are displayed or notified prior to the relevant transaction. By proceeding with a transaction, you agree to pay the applicable fees.

11.3 Fees may be revised by the Company from time to time. Notice of fee changes will be provided in accordance with the notice provisions in these Terms.

12. TAXES

12.1 Buyers may be charged VAT and other applicable taxes at checkout where required by Nigerian law.

12.2 Vendors are responsible for remitting all taxes associated with their sales to the appropriate tax authorities.

12.3 The Company may issue tax invoices or receipts where required by law and may collect tax-related information from users.

13. DISCLAIMER OF WARRANTIES

13.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM AND ALL PRODUCTS AND SERVICES OFFERED THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

13.2 THE COMPANY DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED.

13.3 THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE QUALITY, SAFETY, OR FITNESS OF ANY PRODUCT SOLD BY ANY VENDOR. THE COMPANY IS NOT THE SELLER OF ANY PRODUCT AND, EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, BEARS NO RESPONSIBILITY FOR THE PRODUCTS.

13.4 Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot be excluded or limited under Nigerian law, including the Federal Competition and Consumer Protection Act 2018.

14. LIMITATION OF LIABILITY

14.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE PLATFORM OR THE PURCHASE OR SALE OF ANY PRODUCT.

14.2 TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF (a) THE TOTAL AMOUNT OF FEES PAID BY YOU TO THE COMPANY IN THE TWO (2) MONTHS PRECEDING THE CLAIM, OR (b) THE SUM OF  ₦100,000.

14.3 The Company shall not be liable for any loss arising from the acts or omissions of any Vendor, including non-delivery, defective products, misdescription, or any other failure of a Vendor to perform.

14.4 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under Nigerian law.

15. BUYER PROTECTION AND DISPUTES

15.1 The Company provides a dispute resolution mechanism for disputes arising between Buyers and Vendors, including disputes relating to non-delivery, defective or not-as-described Products.

15.2 Where a Buyer and a Vendor cannot resolve a dispute, either party may submit the dispute to the Company for resolution. The Company may, in its sole discretion and acting reasonably, make a determination, including issuing a refund or withholding settlement.

15.3 Nothing in this Section limits the rights of Buyers under the Federal Competition and Consumer Protection Act 2018 or any other applicable consumer protection law.

16. TERMINATION AND SUSPENSION

16.1 You may terminate your account at any time by contacting us.

16.2 We may suspend or terminate your access to the Platform, in whole or in part, at any time and for any reason, including for breach of these Terms, suspected fraud, or if required by law.

16.3 Upon termination: (a) your rights to use the Platform cease immediately; (b) any amounts payable by you to the Company remain due; and (c) amounts due to a Vendor from settlement will be paid net of any outstanding obligations, subject to the resolution of any outstanding disputes or returns.

16.4 Sections that by their nature should survive termination shall survive, including Sections 3, 5.4, 9, 10, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, and 23.

17. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Platform; (b) your breach of these Terms; (c) your violation of any law or the rights of any third party; (d) any Product you sell as a Vendor; or (e) any Content you post on the Platform.

18. GOVERNING LAW AND JURISDICTION

18.1 These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

18.2 Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Nigeria. The parties agree that the Federal High Court of Nigeria shall have jurisdiction over disputes arising under these Terms, without prejudice to any rights that cannot be waived by law.

18.3 For the avoidance of doubt, consumers retain any mandatory protections afforded to them under Nigerian consumer protection law, including the Federal Competition and Consumer Protection Act 2018, notwithstanding any choice of law or forum clause.

19. DISPUTE RESOLUTION

19.1 The parties shall first attempt to resolve any dispute arising out of or in connection with these Terms through good faith negotiation.

19.2 If the dispute is not resolved through negotiation within 60 days, the parties agree to refer the dispute to mediation at any court of law they deem fit.

19.3 Nothing in this Section prevents either party from seeking urgent injunctive or interlocutory relief from a court of competent jurisdiction.

20. ELECTRONIC TRANSACTIONS AND SIGNATURES

20.1 The Platform supports electronic transactions and communications. Under the Evidence Act 2011, electronic records, including click-through acceptances of these Terms, email communications, and electronic signatures, are admissible as evidence and have legal effect.

20.2 By using the Platform, you consent to receiving electronic communications from the Company, including notices, transactional messages, and marketing (subject to your marketing preferences).

21. THIRD-PARTY LINKS AND SERVICES

21.1 The Platform may contain links to third-party websites, services, or applications. We do not control and are not responsible for the content, policies, or practices of such third parties.

21.2 Your use of any third-party services is subject to the terms and conditions of those services.

22. AMENDMENTS

22.1 We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on the Platform and, where appropriate, by email.

22.2 The updated Terms will take effect on the "Last Updated" date shown at the top of these Terms. Your continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

22.3 Material changes that affect your rights will not apply retroactively.

23. GENERAL PROVISIONS

23.1 Entire Agreement: These Terms, together with the Policies, constitute the entire agreement between you and the Company regarding the Platform and supersede all prior agreements and understandings.

23.2 Severability: If any provision of these Terms is held to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.

23.3 Waiver: Failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

23.4 Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any affiliate or successor.

23.5 Force Majeure: Neither party shall be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, war, terrorism, pandemic, strikes, natural disasters, or government action.

23.6 Language: These Terms are drafted in the English language. In the event of any conflict between the English version and any translation, the English version shall prevail.

24. CONTACT US

If you have any questions, concerns, or complaints regarding these Terms or the Platform, please contact us.