SHIPPING POLICY

This Shipping Policy explains how Orders are processed, shipped, and delivered on the website at DashMove Limited and related mobile applications and services (the "Platform"), operated by Chrisvic.com (the "Company," "we," "us," or "our").

This Policy forms part of our Terms and Conditions and should be read together with the Returns & Refunds Policy.

1. MARKETPLACE NATURE OF SHIPPING

1.1 The Platform is a multi-vendor marketplace. Each Vendor is responsible for the processing, packaging, dispatch, and delivery of their own Products.

1.2 Vendors set their own shipping costs, delivery timelines, and coverage areas. These are displayed in the Product listing and at checkout before you complete your Order.

1.3 The Company facilitates and, where applicable, coordinates logistics on behalf of Vendors, but the Vendor remains responsible for the fulfilment of each Order.

2. ORDER PROCESSING

2.1 Orders are processed after the Vendor confirms the Order. Processing times are set by the Vendor and shown in the listing, but typically range from 1 to 7 business days.

2.2 Orders placed on weekends or public holidays will generally be processed on the next business day.

2.3 Buyers will receive confirmation by email or through the Platform when the Order is confirmed and again when it is dispatched.

3. SHIPPING COSTS

3.1 Shipping costs are set by the Vendor and calculated based on factors such as the weight and dimensions of the Product, the delivery location, and the shipping method selected.

3.2 Total shipping costs, together with the price of the Products, are shown at checkout before payment is completed.

3.3 Where an Order includes Products from multiple Vendors, the Order may be delivered in multiple shipments, and shipping costs will apply per Vendor and per shipment.

4. DELIVERY TIMELINES

4.1 Delivery timelines are estimates set by Vendors and depend on the delivery location and the shipping method selected.

4.2 Delivery timelines begin from the date the Vendor dispatches the Order, not from the date the Order was placed.

5. TRACKING

5.1 Where tracking is available, the Buyer will receive a tracking number and link to follow the progress of their Order.

5.2 Some deliveries may not offer tracking, particularly smaller or lower-cost shipments.

6. DELIVERY ATTEMPTS AND FAILED DELIVERY

6.1 The Buyer is responsible for providing an accurate and complete delivery address at checkout.

6.2 Where a delivery cannot be completed because the address is incorrect, incomplete, or inaccessible, the Buyer may be required to pay any additional delivery costs.

6.3 Where a delivery attempt fails because no one was available to receive the Order, the carrier or Vendor will make reasonable attempts to reschedule. If the Order cannot be delivered and is returned to the Vendor, the Buyer will be responsible for any additional shipping costs for re-delivery.

7. DELAYS

7.1 Delivery timelines are estimates and may be affected by factors outside the Vendor's control, including adverse weather, customs clearance, courier delays, transport disruptions, public holidays, and events of force majeure.

7.2 Where a delivery is significantly delayed beyond the estimated timeline, the Buyer may contact the Vendor or our support team.

7.3 If an Order is not delivered within 7 business days after the estimated delivery date, the Buyer may be entitled to a refund in accordance with the Returns & Refunds Policy.

8. DAMAGE IN TRANSIT

8.1 Buyers should inspect their Orders upon delivery. If a Product arrives damaged, the Buyer should note the damage on the delivery receipt (where possible) and report it to the Vendor within 2 days of delivery, in accordance with the Returns & Refunds Policy.

8.2 Evidence such as photographs of the damaged item and packaging will be required to process the claim.

9. CUSTOMS, DUTIES, AND INTERNATIONAL SHIPPING

9.1 Where Vendors offer international shipping, the Buyer is responsible for any customs duties, import taxes, and other charges imposed by the destination country.

9.2 Customs clearance may delay delivery. Buyers shipping internationally should be aware that some products may be subject to import restrictions in their country.

9.3 For deliveries outside Nigeria, the laws of the destination country may apply to the import of the Product, and the Buyer is responsible for ensuring compliance.

10. PROHIBITED AND RESTRICTED ITEMS

10.1 Vendors must not ship Products that are prohibited by law, by the terms of this Policy, or by our carriers' terms.

10.2 Buyers must not import Products that are prohibited or restricted by the laws of their jurisdiction.

11. AMENDMENTS

We may update this Policy from time to time without prior notice.

12. CONTACT US

If you have any questions or concerns about this Shipping Policy, please contact us